In partnership with Australian Institute of Management (AIM)
When the VP of global talent development joined the Aussie healthcare company nearly two decades ago, there were around a thousand employees. Now that number is closer to 5000.
“There’s been a lot of growth since I’ve been here,” Taylor said. “And also within my role, there’s been a huge shift.”
One of those shifts has been the impacts of Artificial Intelligence. When Taylor could see that AI was going to be “a thing”, she enrolled in an AI training course provided by the Australian Institute of Management (AIM) as part of their new AIM Digital Skills series, to learn more.
In fact, her whole team signed up. “We needed to build digital skills and start upskilling our people,” Taylor said. “Now there’s an expectation that all of our team members are using AI for their productivity.”
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Taking the team on the AI journey
As new technologies move at a pace, leaders and teams are needing to respond quicker than ever to get their digital capabilities up to scratch. Recent Australian Computer Society research shows that 77% of tech professionals and over half of non-tech workers feel they lack essential digital skills for their roles. Last year, 23,000 jobs posted required AI skills – a number that would have surely skyrocketed in 2025.
For Taylor and her team, the AIM course was a concrete and invaluable way to address that knowledge gap.
“We did it altogether with an instructor and she was fantastic,” Taylor said. “She didn’t use a lot of tech speak so she delivered the program in a really exciting but practical way.”
The introductory course gave Taylor and her colleagues the confidence to embrace AI and apply it at work. Her biggest takeaway was prompting – asking AI the right question to get the best answer.
But as Taylor has also learned, all of this requires a watchful eye over the accuracy of the output. If you’ve heard of the term ‘AI hallucinations’ you’ll know the robot doesn’t always get it right.
“A lot of people feel like AI is the smartest person in the room, but I think you can’t underestimate the importance of the human skill set, especially critical thinking,” Taylor says.
AI now helps Taylor draft emails in her tone and attend meetings to take minutes and summarise actions – often menial tasks she’s not overly fond of.
“It definitely has made a difference in terms of time saving,” she said.
Digital skills are business critical
For Taylor, the experience confirmed something she’d been sensing for years: digital skills aren’t optional any more – they’re critical.
Whether you’re early-career or in middle management, everyone is starting from the same baseline, and those who step forward first will have a clear advantage.
To address that need, AIM launched a suite of AIM Digital Skills training programs for professionals, managers and teams across Australia. Each is designed to improve individuals’ and teams’ digital capability and help them stay competitive in this fast-changing world.
With nearly two dozen new courses, highlights include:
AI Essentials for Business
AI for Productivity
AI for Teamwork
Data Analytics Essentials
User Experience (UX) Essentials
Prompt Engineering Basics for Generative AI
Cybersecurity Governance
Leveraging more than 80 years of training experience, AIM’s team of expert facilitators bring real-world knowledge to every course no matter what digital challenge you face, they know what it takes to succeed.
Most courses take one or two days, though some of the more advanced ones can be done online over eight weeks.
Digital skilling = future proofing
Learning a new skill is part of the fun, but a big focus is on strengthening human skills like critical thinking.
“It’s human plus AI, not AI plus human. People have been a little bit afraid of AI but it’s important to think about it as something that’s going to help you,” Taylor added.
Graduates can walk away with qualifications and micro-credentials by doing a course. And if you really want to stand out from the crowd, there’s the 11287NAT Diploma of Artificial Intelligence.
Delaying your digital skills development only widens the gap. As Taylor told us: “People think AI is a fad, it’s not. The sooner you get your head around it the better.”
Her advice is to be proactive. In fact, she’s already enrolled in her next course: AI For Teamwork.
Whether you’re future proofing yourself and your teams, tautology or tackling today’s digital challenges, there’s a course for you. To find out more, view the list of AIM Digital Skills courses at www.aim.com.au/digital-skills.
Sign up to a course before November 30 to save 25% on Digital Skills courses now.
About our partner
The Australian Institute of Management (AIM) empowers individuals and organisations to adapt and thrive in the face of relentless change.
Since 1941, AIM has supported Australia’s workforce through the provision of innovative and industry-focused education solutions. Their portfolio of short courses, qualifications, and higher education is constantly evolving to ensure they are best positioned to support working professionals.
AIM is a Registered Training Organisation, RTO Code 0049.
