One woman ordered a second-hand Jellycat on Vinted, however when her parcel arrived she had a bit of a nasty surprise as it didn’t look much like how she suspected it to
Danielle Kate Wroe Senior Social News Reporter
12:27, 20 Nov 2025
She wasn’t very pleased when it turned up (stock iamge)(Image: AFP via Getty Images)
A woman was left shocked when a second-hand Jellycat she purchased arrived in a grim state. She described it as possibly the “worst Jellycat” she’d ever “bought from Vinted”. Emma, who shares her experiences on TikTok under the handle @jellycats.and.me, asked her followers: “What feedback would you have left? I love buying second-hand, but send it clean at least”.
Despite its questionable condition, Emma was determined to restore the light grey Bashful Bunny to its original splendour. Fortunately, she knew exactly how to make the pre-loved plush toy look as good as it did the day the previous owner picked it up off the shelf in the shop.
Emma revealed: “Now I knew when this Jellycat arrived that it was going to look old and was going to look like it needed a really good spa day,” as she unveiled the scruffy toy from the plastic bag it had been delivered in.
She admitted that this was “exactly” why she bought it, confident in her ability to rejuvenate the well-loved Jellycat and add it to her growing collection. But she did get a little more than she bargained for when she opened the package, unfortunately.
“However, I did not expect it to arrive with a boat-load of hair. Yes, it came with lots and lots of pet hair floating out of the bag. Even though the camera isn’t picking up the hairs on this bunny, let me tell you, they are there,” Emma added.
How did she clean the Jellycat?
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Emma recognised that this Jellycat needed more than just a quick dust, so she began with a lint roller. The adhesive sheets work wonders at lifting pet hair, fluff and dirt, making it an ideal starting point for this pre-owned bunny.
She removed “as much hair off her as possible” before placing her “pop her in the washing machine for 40 minutes”. Emma then filmed herself putting the bunny into the washer to “really give her a scrub” as the toy clearly required it.
After pulling the bunny from the wash, it appeared completely transformed. The fur looked softer and cleaner, and she remarked it still seemed “scruffy but so cute”. The Vinted seller had obviously treasured the bunny greatly and shown it a lot of love in the time they had it.
“So, just for a dry now, and here she is. She looks absolutely stunning. A good blow dry and a really good brush and a trim around the eyes and she is completely set,” Emma enthused, whilst displaying the other bunnies on her shelf, adding: “Welcome home, bunny”.
What does the Jellycat website recommend?
Within the washing and care section on their UK website, Jellycat states: “Care instructions also feature on each product page of our website, along with sewn-in labelling on each individual product in the form of universal washing and care symbols.
“Many of our products can be washed at 30 degrees in a washing machine. Some must be surface-washed by hand. We do not recommend that any of our toys be put in a tumble dryer, nor should they be ironed, nor should they be dry cleaned”.
Therefore, before attempting to clean a pre-owned Jellycat, it’s advisable to verify whether this is feasible, or if a simple surface-clean would be more suitable for your new cuddly companion. It’s important to stick to the instructions so you don’t end up ruining your new toy.
Another commenter revealed that the secret to restoring a Jellycat’s fur is using a hairdryer’s “cold setting”, as this makes them “fluffy” without the risk of “burning their fur”.
This advice came after one woman wrote: “My daughter has had hers since birth, and it’s looking very loved. I did wash it and left it to dry on the radiator, but it looked the same”. Perhaps the hairdryer method is worth trying!
